Locations:

We are able to deliver products worldwide to your door step.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Transit Time:

All orders which are in stock we will deliver by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Special Orders and Made to Measure items usually take double time to be dispatched.

If you have ordered more than one product and they have different delivery times, we may decide to split your order into separate product(s) deliveries (with no extra charge to you). This will ensure that you receive your paid product(s) at the earliest time.

Shipping Charges, Carriers, Customs:

The rate charged for the shipping/delivery of your order is based on the price of your product(s), handling/packaging and your location.

You can view/select your shipping/delivery charge in the "view basket" section of the website.

Being a corporate client to DHL we ship most of our orders through DHL Courier Service via Dubai or UK and direct too in 3 days at your doorstep. Offering concessionary rates to our clients worldwide. Off this tracking number is provided after two days of dispatch through Dubai premises of DHL, We also use DEPEX, FEDEX, and Cargo by SEA, by Air Mail on customer’s request.

We also offer FOB, if you have an DHL import account you can select the carrier FOB during the orders checkout process, we will bring the package to DHL office free of cost for you - NO CHARGES.

Order Tracking:

If a tracking number is provided by one of our shipping carriers, we will update your order with the tracking information. (After login to your account you can check the status of your order and the tracking number in "My Account".

Back Orders:

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will then ship you the rest of your order. You will not be charged any additional shipping and handling charges for the second shipment.

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For more, Please Contact us.